We may receive a complaint or notification of an incident from the community or other party that suggests a potential dragon link pokies or apparent contravention. An investigation may result in the identification of a breach and result in enforcement action. A range of compliance activities can result in the detection of a breach, which requires consideration of enforcement action. In addition to the compliance activities listed in the previous sections, the following activities may also give rise to theneed for enforcement. To find out how to apply for an interactive gambling key person licence, as part of a licence application, contact OLGR.

A person may appeal in writing to the Commission against the casino licensee’s decision to give the person an exclusion notice. The approval of the rules of the games by the Commission ensures that the casino games are fair and that the rate of return to players is reasonable. A key means of ensuring the integrity of the operations at the casino is through the closed-circuit television (CCTV) surveillance system which provides the casino licensee and the Commission with high quality coverage of gaming operations and sensitive back-of-house locations.

This may arise from outcomes of licensing, audit and inspection activities, complaints from the public or intelligence from law enforcement and other regulatory bodies. The Commission’s Compliance and Enforcement policy provides tools that can facilitate compliance and when they may be used. We pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy. The foundations laid by these ancestors—our First Nations peoples—give strength, inspiration and courage to current and future generations towards creating a better Queensland. Interactive gambling (including internet-based gambling) is regulated under both Australian and Queensland law.

Interactive gambling licensing

Prior to the 2011 amendment to the Casino (Burswood Island) Agreement Act 1985 (“the CBI Agreement Act”) the Western Australian Government was prevented from authorising casino gaming other than in the Burswood Casino (now known as Crown Perth). 52Office of the eSafety Commissioner, Age verification, ‘Age assurance measures and alternative safety tech’, March 2023, /about-us/consultation-cooperation/age-verification, viewed 17 May 2023. 11FCA, Submission 152, pages 36 and 47; NTRC, NT Code of Practice for Responsible Service of Online Gambling 2019, ‘Item 3.2 Recognising potential problem gamblers’, March 2023. After the government has selected a preferred applicant, negotiations will begin with completion of the casino complex and the awarding of the licence usually taking some years to finalise. Amends the regulation making power to allow the Governor to make regulations that make provision for giving effect to requirements related National Policies or Frameworks related to gambling law that the WA Government enters into with other Australian jurisdictions.

Holding a casino licence is a privilege and the Malinauskas Government will not allow the penalties for breaches to merely be a slap on the wrist. These are serious offences and so the penalties cannot be something that a multimillion-dollar business can simply disregard as an acceptable cost of doing business. South Australia has a single casino licence holder and this comes with significant responsibilities. These reforms will deliver what South Australians expect and ensure a greater level of accountability and responsibility in future.

The purpose of this policy is to provide guidance for cruise ships with onboard casino gaming facilities travelling through or docking in Western Australian waters. This policy is designed to provide information in regard to the subject matter covered, and with the understanding that the Gaming and Wagering Commission is not passing legal opinion or interpretation or other professional advice. The information is provided on the understanding that all persons undertake responsibility for assessing the relevance and accuracy of its contents. 41POLi Payments, Contact us, ‘Greater support for gamblers and other POLi Service customers’, /contact-us, viewed 29 March 2023. 4.161The Committee recommends that the Australian Government establish an appropriately resourced national online gambling ombudsman, to sit within the national regulator.

The Malinauskas Labor Government’s new nation-leading casino penalties have passed Parliament.

Audits are also carried out to ensure funds obtained through community gaming events are spent in accordance with the activityspecified in their permit. The Commission directs the casino licensee through the issuance of Directions and the approval of rules of authorised casino games and casino procedural and operating manuals. Proposed amendments to rules and manuals are considered relative to the Commission’sRegulatory Priorities and the adequacy of compliance. We aim to understand stakeholder needs, help them comply, and obtain information we need to develop and establish effective and efficient gaming and wagering policies and practices. UBET QLD Limited is currently the exclusive licence holder for race and sports wagering in Queensland.

Consideration should be given to enforcement actions taken for similar matters in the past. Generally, an enforcement action will be stronger and should be escalated where compliance history is poor. Insights from intelligence-gathering activities and data scanning may result in the identification of a breach and enforcement action. Systemic programs to ensure gaming is delivered in accordance with the agreed rules, and with adequate controls to maintain compliance with legislative requirements. Audits are carried out to ensure regulated entities’ financial systems and processes correctly account for taxable revenue.

Consumer protections

• ‘Casino gaming’ facilities include gaming machines, blackjack, roulette, baccarat, craps, keno, two-up, mini dice, money wheel, big and small and any other game commonly played in Casinos (both in Australia and elsewhere).
• The Commission recognises that one of the most effective ways of ensuring compliance with the legislation and minimising gambling-related harm, is to ensure individuals have access to the information they need to make informed decisions and understandtheir regulatory obligations.
• 4.148The Committee recommends that national regulation impose a customer duty of care on online WSPs.
• This amendment supports the transfer of the administration of the racing bets levy account from the Gaming and Wagering Commission to the Department of Local Government, Sport and Cultural Industries achieved by the amendment of section 14A and the insertion of sections 14B, 14C and 14D.

There should be a low threshold for what is considered a serious contravention, and penalties of a scale that act as genuine deterrent to multinational gambling companies breaching their legal obligations. The regulator needs a broad suite of powers so that enforcement decisions can be targeted at particular activities, can compel behavioural change and create a culture of compliance. 4.153The Committee recommends national regulation require online WSP staff to undertake research-informed training that demonstrates a sound awareness of the legal obligations and guidelines for practice in responsible service of online gambling.

If agreement is unable to be reached, minimum standards should be mandated in legislation. While ultimately customers will choose whether and how they respond to a customer safety interaction, they often result in a customer taking advantage of the range of tools available to them to better control their gambling or plant the seed to take such action in the future. 4.8As noted in earlier chapters, while the Australian Government currently has some responsibility for online gambling through the Interactive Gambling Act 2001 (IGA), online gambling is mainly regulated by state and territory legislation and voluntary or mandatory industry codes. Pursuant to Section 41 of the Casino Control Act 2006 a person must have a licence to work at the casino. The licensing of persons employed in relation to gaming, security, finance and other key areas of the casino ensures that these people are eligible in accordance with the provisions of the Casino Control Act 2006.